BPO

BPM Services

Manage Your Customer, Digitally.

Whether you are a Fortune 100 Company or a Start-Up,
we deliver high-impact, digital, inbound,
and outbound customer interactions.

ETPL BPM services offer a comprehensive suite of Voice and Non-Voice (Data) process outsourcing solutions in a competitive and compliant offshore model.

We offer in-bound, out-bound calling, enquiry handling, consumer support , data entry, claims handling and a range of processing services to over 30 medium  scale and large customers including financial institutions, healthcare agencies, government agencies and other MNCs across different time-zones.

ETPL leverages the latest contact centre technologies and best practices to provide a conducive work environment for the staff and a measurable, trust-worthy value to customer.

With a current capacity of 1500 seats, we are steadily adding to the range of operations, specialization in specific verticals as well as increasing the geographical presence.

ETPL sustains the excitement on the floor by providing unique incentives and rewards to the BPM staff. Our attrition ratio is one of the best in this industry.

BPO Services

VOICE

NON-VOICE

FINANCIAL DATA PROCESSING 

CLAIMS MANAGEMENT

Business Process

BPM Solutions and Options is the plan an organization adopts to contract the services of another organization usually an external agency with the aim of managing a set of business or project. The external organization is often referred to as “ Third Party Service Provider”. The project is made possible from the arrangement between all the parties involved.We have emerged as the leading, trusted and most reliable BPM organization in the US. We improve business by enhancing business metrics with the aim to help our clients achieve optimum profitability. we are out to help organizations achieve competitive advantages and profitability

ETPL is the leading BPM service provider that provides end-to-end engagement services for organizations in the US. Our incorporated business process solution allows us to address business challenges and setbacks affecting organizations. Our experts are trained to help you attain your cost reduction objectives, augment process efficiency, improve effectiveness and produce a top-notched customer relationship

ENGAGEMENT MODEL

ONSHORE MODEL

NEARSHORE MODEL

OFFSHORE MODEL

Onshore Model

The act of relocating a business process or department to a less expensive part of the country. Similar to off-shoring, except that the job doesn’t leave the country

Benefits of Onshoring:

  • Tangible and intangible benefits around cost
  • Compatibility (work in the same language, business, culture and time-zone)
  • Corporate Social Responsibility
  • Data Privacy Regulations

Nearshore Model

Nearshoring is a mutually beneficial Business Process Management, an arrangement with companies in a nearby country for many US Companies. This arrangement is used when the client wants a unit in a country with less legal complications and reasonably priced labor

Benefits of Nearshoring:

  • Business Practices Compatibility
  • Improved Transit times and reduced shipping costs
  • Competitive labor and production costs
  • Simplified Auditing and Compliance
  • Mitigated Risk in Economically stable climate
  • Benefits from Government bodies and Reduced Trade barriers

Offshore Model

This can be described as a procedure an organization adapts to set up physical infrastructures in another country. It involves the process of outsourcing work to another country other than the country a business is located. Offshoring jobs involve the relocation of a business process from one country to another

Benefits of Offshoring:

  • Reduced application development and maintenance costs
  • Predictable and scalable support costs
  • Improved reliability, availability and performance of the infrastructure, operations, applications and interfaces
  • Guaranteed service levels
  • On-demand availability to highly skilled functional and technical specialists
  • 24 X 7 support

Whether you are a fortune 100 company or a start-up, we deliver high-impact digital, inbound and outbound customer interactions.

Solutions For Every Stage Of The Customer Lifecycle

The next generation of customer care is about gaining a 360-degree view of your customers and seamlessly connecting with them, via a communication channel of their choice.Our customer care analytics and automation tools can help you get there.

OMINICHANNEL

Live Agent Suport

  • Website Chat Support
  • E-mail Support
  • Social Support
  • SMS Support
  • Mobile App Support
  • CLick2Call/Web21Lead
  • Back-Office Support

OUTBOUND

Call Execution

  • Inside Sales
  • Account Mgmt / CRM
  • Retention / Winback
  • Lead Generation
  • Market Research
  • Pre Charge-Off
  • Fundraising

INBOUND

Interactions

  • Customer Service
  • Inside Sales
  • Tech Support
  • Retention
  • Order Processing
  • Reservations
  • Blended IB / OB

OTHER

Services

  • Advanced Analytics/BI
  • Political Robo Dialing
  • Hosted IVR
  • Demand Generation
  • Predictive Dialer Software
  • Managed Platforms
  • Patch Through Calling

Benefits and Advantages

Reduced cost of Operations

We manage your business needs through our strong work force in a cost-effective manner. You don’t have to undergo the process of hiring, training and constantly supervising in-house teams

Improved Productivity

You can focus on your core business functions and increase your productivity, let us handle your regular processes with utmost care as your extended team

Increased Flexibility

Given our flexibility to cope up with business needs and time-difference, we help you regulate work shift and manage your business effectively within a short time period

Economies of Scale

We not only help organizations capitalize on comparative cost advantage but also help them capitalize on economies of scale. We help you negotiate the best position when purchasing assets, services or products offshore

Collaboration

We ensure close physical contact with all our business partners. We help you oversee all your work adequately taking into consideration time factors and without any technology lapses. We use software programs that allow you view our work model

Favorable Government Policy

We help you get the right government policies and incentives that favor your business. Such incentives include tax exemption, access to efficient credit facilities to run your business effectively