ETPL BPO services offer a comprehensive suite of Voice and Non-Voice (Data) process outsourcing solutions in a competitive and compliant offshore model.
ETPL offers inbound, outbound calling, inquiry handling, consumer support, data entry, claims handling and a multitude of processing services to more than 30 customers in financial, healthcare and government institutions, as well as MNCs across different time zones.
ETPL brings together the latest advances in contact centre technology and industry best practices to offer a conducive work environment and a measurable sense of business value for its customers.
With an installed capacity of 1,500 seats, ETPL is constantly expanding its operational specialization in key verticals, as well as widening its geographical presence.
ETPL provides unique incentives and rewards to its BPO staff, helping retain talent. ETPL’s attrition rate is substantially lower than the industry average.
ETPL’s Mumbai-based BPO provides business solutions to a variety of industry sectors spanning manufacturing, finance, logistics, HR, retail, and real estate.